Terms & Conditions

Terms and conditions for bookings

1 Definitions

1.1 “The Company” refers to Grove Consultants.

1.2 “Service” means the training course or consultancy offered by Grove Consultants.

1.3 “The client” means the person, firm or company with whom the contract is made, whether directly or indirectly, through an agent who is acting for or instructed by the client.

1.4 “Invoice” means an invoice submitted by the company to the client in respect of training services or consultancy services or materials sold or licensed.

1.5 “Dates offered” means the provisional dates supplied to a client when an internal training course could be conducted.

2 Overview of Terms and Conditions

2.1 These terms and conditions (last updated December 2021) shall apply to training courses provided by the company whether public or client specific, consultancy services entered into, specific course materials sold or licensing of the companies courses. Any order placed by the client whether on-line, in person, by telephone, by mail or email shall form a legally binding contract of engagement.

2.2 Completing and submitting the booking form on our website is deemed to be a request for a place or places on our public courses. Confirmation of the request will be sent by the course administrator in an email, together with further information about the course.

2.3 The client should then confirm the public course booking by replying to the email sent by the course administrator.

2.4 An invoice and the course joining instructions will be sent separately to the client who made the booking(s) a few weeks before the start of the course.

3 Course prices

3.1 This section relates to an internal course taken with Grove Consultants

3.1.1. Any internal training dates offered in writing are provisional until confirmed by the client and we request written confirmation (via e-mail) within 2 weeks from the date that these “dates offered” are supplied. Until confirmed the offered dates are provisional and may be overbooked. If this situation happens we will make the client aware immediately so that you can consider alternative dates.

3.1.2 A course is normally invoiced following the completion of the training course.

3.1.3 The course fee for client-specific courses does not include travel, meals or any other related expenditure for the company.

3.2 This section relates to public or distance learning courses taken with Grove Consultants

3.2.1 The price payable for the service shall unless stated otherwise, be for such services requested and agreed on.

3.2.2 Any fees shown on our website are current and will become payable prior to the course.

3.2.3 The course fees for client-specific courses does not include travel, meals or any other related expenditure for the company or individual.

3.2.4 The course fee for courses does not include any related expenditure for the client.

3.2.5 Prices quoted are exclusive of VAT which is charged (where applicable) at the prevailing rate at the time of booking.

4 Payment terms

4.1 Payment is due strictly 30 calendar days after issue of an invoice for all fees, expenses and disbursements to be charged as agreed with the client.

4.2 We accept payment by all major credit cards including Visa, MasterCard, Switch, Maestro, Solo and Delta via Sage Pay. We do not receive your credit card details if purchased on-line and they are not stored by ourselves.

5 Cancellations

5.1 Internal Courses

5.1.1 A 20% cancellation fee if a course is changed or cancelled less than 4 weeks before a confirmed internal course date.

5.2 Public Courses

5.2.1 There is no charge for cancellations made by the client more than 4 weeks in advance of a public course. 50% of the public course fee is payable for cancellations made between two and four weeks before the course. Cancellations of less than 2 weeks will mean the full fee is payable.

5.2.2. Students may swap in and out of courses with the prior knowledge and agreement of the company.

6 Refunds

6.1 In the unlikely event that an internal or public course is cancelled by the company, a free transfer to alternative dates will be offered or a full refund will be given of any payments that have been made together with any non-refundable expenses incurred by the client.

6.2 No refunds will be given if the client does not attend the public course that they have booked for, unless they cancel within the time period stated in section 5.2.1 above.

7 Non-Payment

7.1 If payment is outstanding for 60 calendar days the company reserve the right to refuse further students from the same client on courses until outstanding debits have been paid or an agreed re-payment plan has been mutually agreed. An interest charge of 2% per month may be added to unpaid invoices.

7.2 If payment is outstanding for 90 calendar days solicitors may be instructed to recover the debt due by whatever appropriate legal means there are.

Quote Mark
We’ve licensed ISTQB/BCS accredited course materials from Grove for more than ten years and wholeheartedly recommend both the quality and effectiveness of their material.
Fergus McLachlan at Aqua Computing
Principal Trainer
See Testimonials