Terms and conditions for bookings

1 Definitions

1.1 “The Company” refers to Grove Consultants.

1.2 Service means the training course or consultancy offered by Grove Consultants.

1.3 “The client” means the person, firm or company with whom the contract is made, whether directly or indirectly, through an agent who is acting for or instructed by the client.

1.4 “Invoice” means an invoice submitted by the company to the client in respect of training services or consultancy services or materials sold or licensed.

2 Overview of Terms and Conditions

2.1 These terms and conditions (last updated October 2008) shall apply to training courses provided by the company whether public or client specific, consultancy services entered into, specific course materials sold or licensing of the companies courses. Any order placed by the client whether in person, by telephone, by mail or email shall form a legally binding contract of engagement.

2.2 Completing and submitting the booking form on our website is deemed to be a request for a place or places on our public courses. Confirmation of the request will be sent by the course administrator in an email, together with further information about the course.

2.3 The client should then confirm the public course booking by replying to the email sent by the course administrator.

2.4 An invoice and the course joining instructions will be sent separately to the client who made the booking(s) a few weeks before the start of the course.

3 Prices

3.1 The price payable for the service shall unless stated otherwise, be for such services requested and agreed on.

3.2 The fees shown on our website are current and will become payable once invoiced unless the client wishes to pay immediately in which case a receipted invoice will be issued.

3.3 Any variation in our standard fee is to be agreed in writing and in advance of the service entered into.

3.4 The course fee for client-specific courses does not include travel, meals or any other related expenditure for the company.

3.5 The course fee for public courses does not include any related expenditure for the client.

3.6 Prices quoted are exclusive of VAT which is charged at the prevailing rate at the time of booking.

4 Payment terms

4.1 Payment is due strictly 30 calendar days after issue of the invoice for all fees, expenses and disbursements to be charged as agreed with the client.

5 Cancellations

5.1 There is no charge for cancellations made by the client more than 4 weeks in advance of a public course. 50% of the public course fee is payable for cancellations made between two and four weeks before the course. Cancellations of less than 2 weeks will mean the full fee is payable. Students may swap in and out of courses with the prior knowledge and agreement of the company.

6 Refunds

6.1 In the unlikely event that the public course is cancelled by the company, a free transfer to alternative dates will be offered or a full refund will be given of any payments that have been made together with any non-refundable expenses incurred by the client.

7 Non-Payment

7.1 If payment is outstanding for 60 calendar days the company reserve the right to refuse further students from the same client on courses until outstanding debits have been paid or an agreed re-payment plan has been mutually agreed. An interest charge of 2% per month may be added to unpaid invoices.

7.2 If payment is outstanding for 90 calendar days solicitors may be instructed to recover the debt due by whatever appropriate legal means there are.